Your Travel Partner
SINCE 1989
Your Travel Partner
SINCE 1989
Last updated: 12 October 2026
Welcome to Travel Plan Raj ("we", "us", "our"). We are a travel company based in Jaipur, Rajasthan, India, planning private and customised tours, chauffeur-driven journeys, hotel stays and sightseeing across India for travellers from around the world, including the United Kingdom and the United States.
These Terms & Conditions apply to your use of our website, https://www.travelplanraj.com/, and to every booking you make with us. Once you confirm a booking, these Terms, your written quotation and itinerary, your booking confirmation and our Cancellation & Refund Policy together form your agreement with us. If your booking confirmation differs from these Terms on a specific point, the booking confirmation applies to that booking.
Please read these Terms before you pay a deposit. If you do not agree with them, please do not proceed with a booking.
We offer private and customised tours, sightseeing, vehicle-and-driver services, hotel arrangements and related travel services. The exact services in your booking are those listed in your confirmed itinerary or written booking confirmation.
Unless your itinerary states otherwise, the following are not included in the tour price:
Some services are delivered by independent suppliers, such as hotels, airlines, rail operators, safari operators and local guides. We choose our suppliers with care and will tell you about any material supplier conditions that apply to your booking. We remain responsible for the services we have agreed to arrange for you, as explained in section 15.
An enquiry or quotation request is not a booking, and we do not hold availability until a booking is confirmed.
Quotations are based on your travel dates, number of travellers, hotel category and requirements at the time of enquiry. A quotation stays valid for the period stated on it. Until your booking is confirmed, prices may change if supplier rates, availability, taxes or exchange rates change.
Your booking is confirmed when we have accepted it in writing and received the deposit stated in your quotation or booking confirmation.
Please check your confirmation carefully, including traveller names (exactly as they appear in passports), dates, hotels, transport, inclusions, exclusions and payment deadlines. Tell us about any error within 48 hours. Name corrections after flights, permits or train tickets have been issued can involve supplier charges.
The person making the booking must be at least 18 years old and confirms that they have authority to accept these Terms on behalf of everyone in the travelling party.
Prices and currency. Prices are quoted per person or per group, as shown, in the currency stated in your quotation. Applicable taxes are shown in the quotation. If you pay in a different currency, your bank or card provider may apply exchange-rate differences or fees, which are outside our control.
Deposit and balance. To confirm a booking we require a deposit of 30% of the total tour price, unless your quotation states otherwise. The balance is due 30 days before your arrival date. If you book less than 30 days before arrival, full payment is required at the time of booking. Travel during the peak period (20 December to 5 January), and bookings that include special trains, safaris or certain hotels, may require a higher deposit or earlier payment. Any such requirement is stated in your quotation before you pay.
How to pay. We accept bank transfer, secure online payment links and other methods listed in your booking confirmation. If a processing fee applies to a payment method, we will tell you before you pay. For bank transfers, the sender bears all transfer charges so that we receive the full amount due. We never ask for full card details by email, chat or WhatsApp. If payment instructions ever look different from those in your booking confirmation, please check with us through our official contact details before paying.
Late payment. If a payment is overdue, we will send you a reminder. If it remains unpaid five days after the reminder, we may treat the booking as cancelled by you, and our Cancellation & Refund Policy will apply.
Price changes after confirmation. Once your booking is confirmed, we will not increase the price except to reflect a rise in transport costs (including fuel), in taxes or fees imposed by government or other third parties (such as entrance fees and tourist taxes), or in exchange rates affecting your tour. We will notify you in writing, with an explanation and calculation, at least 20 days before departure. If an increase is more than 8% of the tour price, you may accept it, accept an alternative we offer, or cancel and receive a full refund. If those costs fall, we will pass the saving on to you, less our actual administrative expenses.
You may ask us in writing to change your travel dates, itinerary, hotels, transport, activities or number of travellers. We will make reasonable efforts to accommodate your request, subject to availability and supplier conditions. Before we proceed, we will tell you the cost of the change, which may include a price difference, supplier amendment fees, or cancellation charges for services that cannot be amended. A change is not confirmed until we accept it in writing.
Requests made close to your arrival date, or for peak-period travel, are more likely to be affected by supplier restrictions. Our Cancellation & Refund Policy explains your options if you would rather change your booking than cancel it.
Travel in India can be affected by traffic, road conditions, weather, festivals, public events, government restrictions and supplier availability. We will make reasonable efforts to deliver your confirmed itinerary. Where it is reasonably necessary for safety, feasibility or operational reasons, we may change the order of visits, timings or routes, or substitute a hotel or vehicle of the same or a higher standard. We will tell you as soon as reasonably possible.
If we must make a significant change to an essential part of your booking before departure, such as a change of destination, a lower hotel category or the loss of a major service, you may accept the change, accept an alternative we offer, or cancel and receive a full refund of everything you have paid within 14 days. If an alternative is of lower value, we will refund the difference.
If we cancel your booking for any reason other than your failure to pay, your breach of these Terms or the circumstances described in section 16, we will refund everything you have paid within 14 days of cancelling and, where the law requires it, pay appropriate compensation.
You are responsible for:
We may end the services for a traveller whose behaviour endangers or seriously disturbs others, or who breaks the law. In that case, unused services are not refunded.
We are not responsible for losses caused by incorrect information from you, invalid travel documents, missed departures or failure to meet entry requirements, except where the law does not allow us to exclude responsibility.
You are responsible for meeting the entry and exit requirements that apply to your nationality and itinerary. Most visitors need a visa to enter India, and passports are normally required to be valid for at least six months from the date of arrival, with blank pages. Please check the official Indian government visa website and the travel advice published by your own government (for example, the UK Foreign, Commonwealth & Development Office or the US Department of State) before you book and again before you travel.
We can give general guidance on visas and travel documents, but we cannot guarantee that a visa will be granted or that you will be admitted to any country. Visa rules and border decisions are made by the authorities and can change without notice.
A refused visa or entry does not automatically entitle you to a refund of costs we cannot recover. See our Cancellation & Refund Policy for how these cases are handled.
Please speak to your doctor or a travel health clinic about vaccinations and health precautions well before you travel.
We strongly recommend comprehensive travel insurance covering medical expenses, emergency evacuation, trip cancellation or interruption, baggage loss, personal liability and any activities in your itinerary, such as wildlife safaris. We do not provide travel insurance or act as an insurer unless we have agreed this in writing.
Please look after your belongings, follow local safety advice and tell us promptly about any incident affecting your services. Activities involving wildlife, remote areas or physical effort carry inherent risks. Follow the instructions of your guide, and tell us beforehand if you have any concern about whether an activity suits you.
Your itinerary sets out what we plan to deliver. Traffic, road closures, weather, festivals, strikes, government restrictions and wildlife conditions can all affect a day's plan. Some monuments close on particular days (the Taj Mahal, for example, is closed on Fridays), and security arrangements around national events can limit access. We plan around these factors wherever we can, and if an included service cannot be provided we will offer a reasonable alternative.
Natural and external experiences cannot be guaranteed unless we promise them in writing. This includes tiger and other wildlife sightings, sunrise and sunset views and particular weather.
Hotel names, room categories and vehicle types are stated in your booking confirmation. Hotels apply their own check-in and check-out times and policies, and early check-in cannot be guaranteed unless it has been arranged in advance.
If a hotel or vehicle has to be substituted because of availability or operational reasons, we will arrange one of the same or a higher standard and tell you about any material difference. If the substitute is of a lower standard, we will refund the difference in price.
Your private vehicle and driver are provided for the itinerary we have agreed. Use outside that itinerary, such as extra days, additional distance or late-night driving, may be charged at a rate we confirm with you in advance. Guides are provided as stated in your itinerary.
Third-party providers may have their own rules and conditions. We will tell you about any that materially affect your booking wherever reasonably practicable. Nothing in these Terms removes a responsibility that the law places on us as the organiser or seller of a travel package.
Cancellation requests must be made in writing to the email address in your booking confirmation. Cancellation charges, refund eligibility and refund timelines are set out in our Cancellation & Refund Policy, which forms part of these Terms. Please read it before you pay. If your quotation contains a specific cancellation schedule for your tour, that schedule applies to your booking.
The text, photographs, graphics, logos, itineraries and other material on our website are owned by or licensed to us. You may use the website for personal travel research and booking enquiries. You must not copy, republish, distribute or commercially use website content without our prior written permission, except where the law allows.
We aim to keep the website accurate and up to date, but descriptions, photographs, prices and availability may not always be complete or current. Where a specific service has been agreed in writing, your confirmed booking documents take precedence over general website descriptions.
You agree not to use our website for unlawful activity, fraudulent enquiries, unauthorised access, distributing harmful code or anything that interferes with how the website works.
We use messages you send through our website, email, telephone and messaging apps to respond to your enquiry, administer your booking and send relevant travel updates. We send marketing messages only where you have given consent, where required, and you can unsubscribe at any time.
We collect and use personal information to respond to enquiries, prepare quotations, confirm reservations, coordinate with hotels, drivers, guides and other suppliers, process payments and support you during your trip. Our Privacy Policy explains what we collect, how it is used, who may receive it and the rights you have under the data protection laws that apply to you.
We will provide or arrange the services in your confirmed booking with reasonable skill and care. We are responsible for the proper performance of the services we have agreed to arrange, whether we deliver them ourselves or through our suppliers.
If something is not as agreed, please tell us or our representative straight away so that we can put it right while you are still travelling. Where we are at fault, we will offer an appropriate remedy, such as correcting the problem, a price reduction or compensation, as the law requires.
We are not responsible for loss or damage caused by you or anyone in your party, by an unforeseeable and unavoidable act of a third party unconnected with your services, or by the circumstances described in section 16.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or wilful misconduct, or for anything else that cannot lawfully be excluded or limited. Nothing in these Terms removes or restricts the mandatory consumer rights you have under the laws of the United Kingdom, the United States, India or any other relevant jurisdiction. Where a limitation is unenforceable, it applies only to the extent the law permits.
Please keep valuables with you, and allow generous time between the end of your tour and any onward international flight.
Some events are beyond our control and could not have been avoided even with reasonable care. These include severe weather, natural disasters, war, civil unrest, serious security incidents, serious public-health emergencies, government restrictions and major transport disruption. Seasonal conditions that are normal for the time of year, such as monsoon rain, heat or winter fog, are not unavoidable and extraordinary circumstances.
If such an event materially affects your booking, we will tell you as soon as reasonably practicable and discuss alternatives. If it occurs at your destination or its immediate vicinity before departure and significantly affects your trip, you may cancel without a termination fee and receive a full refund within 14 days. In other cases, any cancellation, refund, alternative arrangement or extra cost will depend on the circumstances, what we can recover from suppliers and the law. If you cannot return home as planned because of such an event, we will help you arrange alternatives and, where the law requires, meet the cost of necessary accommodation for the period it specifies.
This section does not remove any mandatory refund or cancellation right.
If you have a problem during your trip, please tell our representative or contact us straight away so that we have a chance to put it right. If the matter is still unresolved, please send us a written complaint with your booking reference, a description of the problem and any supporting documents, ideally within 28 days of the end of your trip.
We will acknowledge your complaint within five business days and aim to give a full response within 30 days. If we need more time to investigate, we will explain why. Nothing in this section prevents you from contacting a consumer-protection authority or exercising any legal right you have.
These Terms are governed by the laws of India. If a dispute arises, we ask that you first let us try to resolve it with you through good-faith discussion. Subject to that, the courts at Jaipur, Rajasthan have jurisdiction.
Nothing in this section removes mandatory consumer-protection rights that apply to your booking, including any right a UK or US consumer has to bring a claim in a court or forum where they live.
These Terms and our contract with you are in English. If any part of these Terms is found to be unenforceable, the rest remains in effect. If we do not enforce a right straight away, we have not given it up. We may send notices to the email address you gave us when booking.
We may update these Terms to reflect changes in our services, practices or legal requirements. The current version, with its revision date, is always published on our website. The Terms in force when you confirmed your booking continue to apply to that booking, and no update will remove rights or remedies you already have.
Travel Plan Raj
Website: https://www.travelplanraj.com/
Email: abhimanyu@travelplanraj.com
Telephone / WhatsApp: +91-8690555995
Address: S-4, Tirthraj Apartment, Jacob Road,Civil Lines, Jaipur, Rajasthan 302006
